20 day in Emirates Post

Thursday April 29, 2010 morning my supervisor told me to do some research about the Excellence team and found good information about this topic that we can send it to all the employees to know more about the Award. After I finish my searching she told me to go to the counters and to be a mystery shopper and see it the employee took our points and improve it. In this day I feel interesting I like this job to be a mystery shopper and to let my company be better. Also, I found that some employee don’t care about their job even if they told them about their mistakes.

30 day in Emirates Post

Thursday May 13, 2010 morning I wrote the minutes of the meeting for our visit to Al Rmool Branch. Furthermore, that the supervisor told me to a professional email to the organization for the visit. After I finish my work we went down to the inspection meeting room my supervisor and Mr. Maher and Mr. Ali was with her they was working on the document my job was to help Mr. Ali and Maher to re check the document and do some search on the internet for some topic to know more about some departments. Also, my giving them a new idea to write some information's that related to Emirates Post. In this day we do a hard job and also we stay in our work for three hours more to finish and check the document before giving the General Manager to read it.

38 day in Emirates Post

Tuesday May 25, 2010 morning I present with Mr. Ali for the Head section a presentation about information on the field visit to the residents. This presentation was for a whole day because we were talking and explaining to them in a specific and gives them some examples. Also, we answer their questions and we share our ideas with them.

39 day in Emirates Post

Wednesday May 26, 2010 morning we have a meeting with our excellence team in this meeting my supervisor told every group to put their work in a new file and put the dividers for every section. After finishing this meeting I went to give Ms. Raja an Award Document and let her to sign the paper that I hand her a copy of the document. Furthermore, my supervisor told me to divide and put the HR document in a new file and put the dividers because this group was busy and they can't do their file. Moreover, after I finish I went to every group in our team to ask them if they a needs extra files and if they finish their files to order the files in the excellence team office. Also, I went to Mr. Khalfan Al Suwaidi to take the organizational chart of his department and while they bring the organization chart he was taking about his study and he encourage me to continue my study in HCT because it better than other universities and colleges. In addition I went to the networking department to tell Mr. Abdulla Ibrahim that the excellence team email doesn’t work and he solves the problem. As well I went to help Mr. Maher he is a member of excellence team to finish with him his file and re check the dividers in the files. I arrive home at 4:00 pm I do a lot of different work and the nice thing that we didn’t work in our office and it nice to change the place of working.

13 day in Emirates Post

Tuesday April 20, 2010 morning I didn’t have any work to do so, I decided to improve my Arabic typing skills. Furthermore, after I finish my typing skills I search on the internet an article about excellence team. After that my supervisor called me and gives me the excellence team folder to reorder it. The folder was very big so it takes time to finish it. In this day I don’t have a lot of work but I improve my Arabic typing skills and that was a good thing because all our work was on Arabic.

37 day in Emirates Post

Monday May 24, 2010 morning I have two meeting with Mr, Khlfan Al suwaidi chief of inspection. In this meeting he told me about his job and how he hires this job. Moreover, I knew more about the inspection department and about his live and how he begins his work after graduate. Furthermore, I attend a meeting with Mr. Saif Al Shehi he is training manager. He talks to me about his study and his career job. This two meeting encourage me to continue my study and work in a good company and to overcome any problem.

36 day in Emirates Post

Sunday May 23, 2010 morning I continue the dividers of each criterion and print it, I found some difficulties because when I put the folder in the USB all the files copied and some of the file delete to I must re do some dividers and that take time to finish it. Furthermore, I took the dividers to the print room to copy it for us. Also, I took the document of the Award and I went to my supervisor to take the paper that I must let all the managers to sign. I went to each manager department in Emirates Post to give them the document and sign the paper. Moreover, I did an interview with a construction manager her name is Fouzya.

35 day in Emirates Post

Thursday May 20, 2010 morning the supervisor told me and my colleague to make a presentation for our excellence team for their visit to other main Emirates Post in UAE to explain everything to them about Sheikh Khalifa Award. Moreover, when we finish the presentation the supervisor told me to do a schedule a meeting field visit to the excellence team this schedule is to attend the visit. Furthermore, I do a schedule for the visit to write the name of the department and to sign. Also, at 11:00 am we had a meeting with direct manager his name is Abdulla Al Ashram in this meeting thank all the excellence team and encourage them then he gives them a certificate. In addition I print the dividers for the Sheikh Khlifa Award document after printing them I put each criterion alone but I didn’t finish it because it needs more inaccuracies in doing it so, the supervisor told me to send to emails to the team the first one is about the letter to all the managers in Emirates Post in all the UAE and the second email was about the visit and all they need such as the instruction of the timing that they must be there , the presentation, the attendance sheet, and the other schedule. In this day I had a lot of work and also I learn a lot of things. Finally I went home at 3:45 pm I was so tired because I do many different thing but in the same time I was happy to learn and do many different thing.

34 day in Emirates Post

Wednesday May 19, 2010 morning they bring the newspapers and I begin searching about excellence program article I found two articles related to excellence program one of these article are related to Emirates Post. Furthermore, I send an email to the team about the meeting that will be on Thursday which is tomorrow. Moreover, the supervisor asked me to call all the team member to make sure that on Sunday May 23, 2010 every two will went to central post in each city in UAE to explain for them how they will assess Emirates Post for Sheikh Khalifa Award For Excellnce . In the end of this day I learnt how to deal with people and also how to request to confirm the appointment in respectful way.

33 day in Emirates Post

Tuesday May 18, 2010

The supervisor called me and told me that today is OFF

32 day in Emirates Post

Monday May 17, 2010

The supervisor called me and told me that today is OFF

31 day in Emirates Post

Sunday May 16, 2010 morning I was re order my file and I search is there are articles about excellence team. After that the supervisor called me to go with here to the bookshop to buy files for the document. We went to two bookshops to search for these kinds of files. Furthermore, we visit the printing press with the supervisor to take Emirates Post Document. After that I went with my supervisor to the prize for the performance of the government to hand our document to them to assess it.

29 day in Emirates Post

Wednesday May 12, 2010 we have meeting with our excellence team from 8:00 am tell 9:30am in this meeting we discuss the guide field visits to the United Arab Emirates Award for Excellence in government performance. Also, we discuss how we will go to Al Rmool because we have a meeting at 10:30 am. Furthermore, we went to Al Rmool in the sorting center we talk with the manager and some employees about what they must do when the evaluation team will visit them to assess Emirates Post and we gives them some examples and more information about everything related to every criterion in the document. After we finish the meeting they took us for a tour to show us the machines it was wonderful and I enjoy this tour, I expected it easy to distribute envelops and stuff to the people or companies, but I was not unexpected that there are machines to distribute these things by cities. Moreover, there are rooms which called a video room they can see and scan the papers and envelops that the writing is not clear. Also, before they take the things to give the people or the companies or send it to other countries there are a department that checks the things which called the security section and custom they check before sending or giving it to the people. After we finish we return back to our office and I was typing the minutes of meeting and send it to my supervisor.

28 day in Emirates Post

Tuesday May 11, 2010 I complete what the supervisors gives me which is the sample of a cover sheet that they need to put it in the folder from outside to now each folder refers to which criterion and for which group. Furthermore, I called the organization for the social visit. Moreover, I sent an email to my supervisor about the organizations it's a schedule about the timing, name of organization and the location. After I finished my work I improve my Arabic writing, I improved my Arabic writing and other skill by doing some researches on the internet after I finish my work to learn new words and also to let my Arabic writing be fast.

27 day in Emirates Post

Monday May 10, 2010 this day was hard we have a lot of work to do. The supervisor gives me four documents I must re check the format, the grammar mistakes, and see the number of the paper and the appendices. I was very hard to do four documents on the same day because it needs time and I must concentrate. Although it was a challenge to improve my Arabic skills and to ask if I need help but it was easy and enjoyable because I was reading some document and I benefit from some employee for example to take more training session to improve my skills and to get more information about my work. In this day I don’t have different kind of work but it was nice to share my information and show them that I can do whatever they need from me and I can do what the employee who work on Emirates Post can do . My supervisor was so happy because I am late on the work for one hour to finish the entire document and give her without any mistakes.

26 day in Emirates Post

Sunday May 9, 2010 morning the supervisor gives me a sample of a cover sheet that they need to put it in the folder from outside to now each folder refers to which criterion and for which group. It was enjoyable to make this work because it’s easy and I was enjoying doing it. Moreover, the supervisor called me because she was on a meeting and she told me that she wants me to inform some organization because our team wants to go for a social trip to visit for example elderly care center and school of special needs in all the emirates I must take some number and call them about everything after that we will decide which organization will visit. In this trip we will communicate with then and give them some gifts and talk with them, I called many organization in different cities and I asked them about number allowed to visit them , and also their free time.

25 day in Emirates Post

Thursday May 6, 2010 was a wonderful day I learnt a nice thing that I wish to learn little about it which is how to activate the email. My supervisor was in meeting and she called me at my office, she told me that they will call me from the networking department to activate our excellence team email. The employee called me and he show me step by step how to activate an email it was little complicated but it's nice to learn new thing even if it's not my job or major. Furthermore, the supervisor asked me to search on the internet about what is Organizational Excellence, European model of corporate excellence, stages of the evolution of European model, the TQM and their tools, how to implement quality in the institutions, types of Excellence AWARDS in the UAE and the world, and finally about Sheikh Khalifa Award for Government Excellence . After I searched about these topics the supervisor told me that these topics every day we will send to all the employee email from our excellence team email to gives them more information about our job and what is this Award. And every day we must found new interesting topic to send it to the entire employee in Emirates Post.

24 day in Emirates Post

Wednesday May 5, 2010 this day the supervisor gives me a document for an employee who wants to join Sheikh Khalifa Award for Excellence Employee. This employee was from Ras AlKhaima I was surprised that he is small which 22 years old is and he got a lot of certificates hi document was horrible he had a lot of grammar and spelling mistakes. My job was to format and read his all document to see if all what he wrote are matched with the general paper that hold all the instruction to join this Award. Also, the supervisor told me that this Employee will come and I must explain for him all his mistakes and told him to re do his document. Moreover, after I finish this document my supervisor called me to see the other employee to check her document because she wants to join this Award. This employee was much better that the first one she had a lot of information and her writing was perfect. In the end of this day I learnt a lot of things that I learnt before in the school like the grammar and spelling in Arabic but when I came to the college I forget these things, but I memorize all these thing in my work placement because all their work was on Arabic. It was a good challenge because the entire government sector work on Arabic more than English. My supervisor very happy because she thought that I will found difficulty to format this document in a good way.

23 day in Emirates Post

Tuesday May 4, 2010 I came to Emirates Post and the supervisor wasn’t on her office she was on Ajman because they have a meeting there she told me that Ms. Zahra will come to give me some work to do then at 10:00am I can go home. In this time I was searching on the internet about the excellence team if I found any new information about it and I improve my Arabic skills. Moreover, I call my supervisor again to ask her about Ms. Zahra but she didn’t answer me I stay in my work tell 12:00 pm then when I didn’t found any reply from my supervisor I went home.

22 day in Emirates Post

Monday May 3, 2010 we have a meeting with our excellence team from 8:00am to 3:00 pm this was very important meeting we discuss all the requirements , information, and missing data for each criterion because these the last days to deliver the second draft of the document. Furthermore, all the excellence team must bring the appendices for each criterion for each group. Moreover, the supervisor discuss with all the team about the field visits to offices and evaluation mechanism. In addition we discuss the weekly press release for the excellence team and the latest development. This day we have a lot of thing to discuss to finish and deliver the document on time.

19 day in Emirates Post

Wednesday April 28, 2010 the supervisor sent me a SMS and she told me this day is OFF

21 day in Emirates Post

Sunday May 2, 2010 morning the supervisor give me a paper that related to excellence team I must re order the paper then put it in a folder. Furthermore, I went to the network department to talk with the manager to activate the email of excellence team also, he gives me an overview about how to activate an email but he told me that they are busy they will went outside the office. After that I set with my supervisor and some of my excellence team group to discuss about the document that we will deliver to general manager to take the approve from him and to see if all the information was right. In this day we have a lot of work to do and all our team on stress to re check their document but my supervisor encourages them to be relax and work well. This day was a wonderful day I learnt a lot of different thing from my department and from the networking and I have a general information about activate an email. Also, the Mr. Sultan told me more about his job and I knew from him that most of his work is outside Emirates Post which means to visit other branch and some time he travel outside the country. In addition, my supervisor gives me schedules that all the team will use it in our visit to other branches in all the Emirates. This schedule is to assess the other branch the first one is about the cleanliness of the branch, advertising, brochures, and all that related to the office. The second schedule is about the employee and how they treat the customers and if they are doing Emirates Post rules. The third one is to ask the customer about the services and all things that related to the confident of customers.